Three Criticial Components of Telepresence Technology
Telepresence Reliability and Ease-of-Use
Creating telepresence technology to execute a natural meeting experience is only part of the solution that makes telepresence viable and successful for companies to communicate over distance. A telepresence meeting is only valuable if it’s reliable. Reliability is not a sidebar to true telepresence, it’s required. It is critical to inculcating telepresence throughout all levels of the organization. The key to reliability lies with a managed service, but there is much confusion in the market about what this actually means. A telepresence managed service means that all components are monitored and tested before each meeting and appropriate adjustment are made remotely (a certain level of instrumentation needs to be designed into the telepresence solution to enable of instrumentation needs to be designed into the telepresence solution to enable remote adjustments). The managed services needs to be guaranteed with an ironclad SLA and integrated into the appropriate company scheduling system. Whether Personal Telepresence solutions are self-start or if the call is initiated through a concierge service is less important – it’s the guarantee that a managed service provides that a meeting will happen, without compromise.
Telepresence Collaboration Capabilities
Collaboration capabilities are also important to telepresence since the objective is ultimately to faithfully replicate an in-person meeting. Telepresence allows participants to feel as if they are in the same room with colleagues across distance, but what about having the ability to act as if in the same room? Newly released collaboration options including surface computing solutions and virtual whiteboards that allow multiple types of content to be manipulated and shared over many locations have helped to bridge the physical to digital divide that has challenged telepresence and traditional videoconferencing in the past. As system price points move from fully built-out rooms to Personal Telepresence, the array of collaboration tools pares down. The more basic options offered by all the main vendors such as presentation screens (either separate or picture-in-picture) and document cameras have been a mainstay option across all telepresence solutions.
The Advent of Personal Telepresence
Most companies that have looked into telepresence expect to save money with their purchase, but the specifics of what the solution needs to have wrapped around it is part and parcel to achieving the best results. Essentially there are four critical elements that separate Personal Telepresence from a traditional videoconferencing system.
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